Terms of service

Terms of Service

OVERVIEW

Welcome to Dr. Otso.

This website and online store are owned and operated by OTSO PERSONAL CARE LLP, operating under the brand name Dr. Otso (“Dr. Otso”, “we”, “us”, or “our”).

OTSO PERSONAL CARE LLP operates this store and website, including all related information, content, features, tools, products, and services made available to you (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy, Returns, Replacements & Refunds Policy, Shipping Policy, and any other policies referenced on our website, describe the terms governing your access to and use of the Services.

Please read these Terms carefully before accessing or using our website or purchasing our products.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms of Service and our applicable policies.

If you do not agree with these Terms, you should not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are legally capable of entering into a binding agreement under applicable law or that you are using the Services with the consent and supervision required by applicable law.

When accessing the website or placing an order, you may be required to provide information including your:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Payment information

  • Shipping address

You represent that all information provided by you is accurate, complete, and current.

You are responsible for maintaining the confidentiality and security of any account credentials associated with your use of the Services.

You may not use another person's account without authorization or provide false or misleading information when using the Services.

SECTION 2 – OUR PRODUCTS

Dr. Otso offers personal-care products, including soap and related products.

We make reasonable efforts to accurately display and describe our products, including their:

  • Appearance

  • Colour

  • Ingredients

  • Size

  • Weight

  • Fragrance profile

  • Packaging

  • Product characteristics

However, the appearance of a product may vary slightly depending on your device, screen settings, photography, lighting, and natural product variation.

Because some Dr. Otso products use traditional or cold-process production methods, reasonable differences may occur between individual products or production batches.

These may include slight differences in:

  • Colour

  • Shade

  • Texture

  • Surface appearance

  • Natural markings

  • Shape

  • Edge appearance

  • Fragrance intensity

Such reasonable variations do not necessarily indicate a product issue.

Product descriptions, availability, packaging, specifications, and other details may be updated from time to time.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

Nothing in this section limits any mandatory consumer rights available under applicable law.

SECTION 3 – ORDERS

When you submit an order through our website, you are making an offer to purchase the products shown in your order.

An order is not considered finally accepted until:

  • Payment has been successfully received or authorized; and

  • We have accepted the order for processing.

OTSO PERSONAL CARE LLP reserves the right to decline or cancel an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Incorrect pricing

  • Technical errors

  • Payment failure

  • Suspected fraud

  • Delivery-service limitations

  • Incorrect product information

  • Quantity restrictions

  • Other legitimate operational reasons

If we cancel an order after receiving payment, the applicable amount will be returned through the appropriate payment method.

Please review your order carefully before submitting it.

Purchases are subject to our Returns, Replacements & Refunds Policy.

Dr. Otso soaps are personal-care and hygiene products and are subject to the final-sale provisions described in that policy, except for qualifying damaged, incorrect, missing, or otherwise legally protected orders.

SECTION 4 – PRICES, TAXES AND BILLING

Prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Where expressly indicated, the displayed Maximum Retail Price (“MRP”) or selling price may include applicable GST.

Any applicable:

  • Taxes

  • Shipping charges

  • Discounts

  • Promotional adjustments

  • Other charges

will be displayed or calculated as applicable during checkout.

Prices, discounts, offers, and promotions may change without prior notice.

The price applicable to your purchase will normally be the price displayed and confirmed when your order is placed, subject to correction of obvious errors.

You agree to provide accurate and complete payment and billing information.

You represent that you are authorized to use the payment method submitted for your purchase.

SECTION 5 – PAYMENT

Dr. Otso currently accepts prepaid online orders through the payment methods made available at checkout.

Cash on Delivery is not currently available.

Payments may be processed by third-party payment providers.

OTSO PERSONAL CARE LLP does not necessarily directly receive or store your complete payment-card information.

Your use of a payment provider may also be subject to that provider's own terms and privacy practices.

An order may be declined or delayed where:

  • Payment fails

  • Payment authorization is declined

  • Fraud-prevention checks require further review

  • Payment information cannot be verified

SECTION 6 – SHIPPING AND DELIVERY

Orders are shipped in accordance with our Shipping Policy.

Delivery timelines shown on our website, checkout, order communications, or courier tracking are estimates unless expressly stated otherwise.

Actual delivery times may vary because of:

  • Destination PIN code

  • Courier serviceability

  • Weather

  • Public holidays

  • Transportation disruptions

  • Local restrictions

  • High shipment volumes

  • Remote locations

  • Other circumstances outside our reasonable control

Customers are responsible for providing accurate and complete shipping information.

Where a shipment is materially damaged, lost, incorrect, missing, or otherwise affected by a qualifying delivery issue, the matter will be handled in accordance with our Shipping Policy and Returns, Replacements & Refunds Policy.

Nothing in these Terms transfers risk to the customer in a manner that overrides rights or remedies available under applicable consumer-protection law.

SECTION 7 – RETURNS, REPLACEMENTS AND REFUNDS

Purchases made through Dr. Otso are subject to our Returns, Replacements & Refunds Policy.

Because soaps are personal-care and hygiene products that come into direct contact with the skin, general change-of-mind returns are not accepted.

For eligible order issues, including circumstances described in our Returns, Replacements & Refunds Policy, our normal first resolution may be to provide a replacement product.

Refunds may be provided where applicable under our policy or where required by law.

Please review the complete Returns, Replacements & Refunds Policy before purchasing.

SECTION 8 – PRODUCT USE, INGREDIENTS AND SKIN SENSITIVITY

Customers should review the ingredient information provided on the relevant product page and/or product packaging before use.

Individual skin types, sensitivities, and allergies differ.

If you have:

  • Sensitive skin

  • Known allergies

  • Previous reactions to cosmetic or personal-care ingredients

you should carefully review the ingredients before use.

We recommend performing a small patch test before regular use, particularly for sensitive skin.

If irritation occurs, discontinue use.

Product information provided through our website is intended for general product-information purposes and is not medical advice.

Nothing on the Dr. Otso website should be interpreted as diagnosis, treatment, prevention, or professional medical advice unless expressly stated and legally permitted.

If you have concerns regarding a medical condition, allergy, or skin reaction, consult an appropriately qualified healthcare professional.

SECTION 9 – INTELLECTUAL PROPERTY

The Services and their content, including where applicable:

  • Dr. Otso branding

  • Logos

  • Product names

  • Product designs

  • Packaging designs

  • Text

  • Graphics

  • Photographs

  • Videos

  • Illustrations

  • Website designs

  • Marketing materials

  • Audio

  • Product descriptions

  • Other original content

are owned by or licensed to OTSO PERSONAL CARE LLP and are protected by applicable intellectual-property laws.

You may access the Services for lawful personal use.

Unless expressly authorized by us, you may not:

  • Copy

  • Reproduce

  • Republish

  • Modify

  • Distribute

  • Sell

  • License

  • Commercially exploit

  • Create unauthorized derivative works from

our protected content.

The Dr. Otso name, branding, logos, designs, product names, slogans, and other brand identifiers may constitute trademarks or other intellectual property belonging to OTSO PERSONAL CARE LLP.

No right or licence to use our intellectual property is granted except as expressly permitted.

SECTION 10 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools, integrations, payment services, delivery services, analytics services, or other functionality supplied by third parties.

We do not necessarily control these third-party services.

Your use of such services may be subject to separate terms and conditions imposed by the relevant provider.

To the extent permitted by applicable law, we are not responsible for matters arising solely from a third party's independent service or conduct where such matters are outside our reasonable control.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to websites, applications, or services operated by third parties.

A link does not necessarily mean that Dr. Otso endorses or controls the third party.

We are not responsible for the content, privacy practices, policies, products, or independent activities of third-party websites.

Customers should review the relevant third party's terms and policies before interacting with or purchasing from them.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

Dr. Otso's online store is powered by Shopify.

However, purchases made through the Dr. Otso store are transactions between you and:

OTSO PERSONAL CARE LLP

Shopify provides the technology used to operate the online store but is not the seller of Dr. Otso products.

To the extent permitted by applicable law, Shopify is not responsible for the manufacture, sale, fulfilment, quality, or use of products sold by OTSO PERSONAL CARE LLP.

SECTION 13 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is hosted using Shopify, certain information may also be processed by Shopify and other service providers required to operate our store.

Please review our Privacy Policy for information regarding how personal information may be:

  • Collected

  • Used

  • Stored

  • Shared

  • Protected

  • Otherwise processed

SECTION 14 – CUSTOMER REVIEWS, FEEDBACK AND CONTENT

If you voluntarily submit:

  • Product reviews

  • Testimonials

  • Photographs

  • Videos

  • Suggestions

  • Comments

  • Feedback

  • Other content

to Dr. Otso, you represent that you have the right to provide that content.

Where permitted by law, you grant OTSO PERSONAL CARE LLP a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish that content for purposes including:

  • Operating our Services

  • Customer support

  • Product improvement

  • Advertising

  • Marketing

  • Social media

  • Promotional materials

unless otherwise agreed.

You must not submit content that:

  • Infringes another person's rights

  • Is knowingly false or misleading

  • Contains unlawful material

  • Contains malicious software

  • Impersonates another person

  • Violates applicable law

We may remove content from our Services where reasonably necessary.

SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain an error, inaccuracy, or omission relating to matters such as:

  • Product descriptions

  • Prices

  • Promotions

  • Availability

  • Shipping charges

  • Delivery timelines

  • Product specifications

We reserve the right to correct such errors and update information.

Where an error materially affects an order already placed, we may contact the customer regarding the appropriate resolution.

Nothing in this section permits us to disregard mandatory consumer rights.

SECTION 16 – PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

  • Violate applicable law

  • Commit or facilitate fraud

  • Infringe our intellectual property or another person's rights

  • Harass, threaten, abuse, or unlawfully harm another person

  • Submit knowingly false or misleading information

  • Introduce viruses, malware, or harmful code

  • Attempt unauthorized access to our systems

  • Circumvent website security

  • Scrape or extract protected content through unauthorized automated means

  • Interfere with the proper operation of our Services

  • Impersonate another person or organization

  • Use our Services for unlawful commercial activity

We may restrict or terminate access where we reasonably determine that these Terms have been materially violated.

SECTION 17 – SUSPENSION OR TERMINATION

We may suspend, restrict, or terminate access to some or all of the Services where reasonably necessary, including because of:

  • Violation of these Terms

  • Fraudulent activity

  • Abuse of the Services

  • Security concerns

  • Legal requirements

  • Operational discontinuation of the Services

Any obligations that by their nature should continue after termination will remain in effect.

SECTION 18 – DISCLAIMER

We make reasonable efforts to provide accurate product and website information.

Except for warranties, guarantees, obligations, or consumer rights that cannot legally be excluded, the Services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted

  • The website will always be error-free

  • Every product will always remain available

  • Every visual representation will appear identically on every device

  • Third-party systems will always operate without interruption

Nothing in these Terms excludes any warranty, guarantee, or consumer protection that cannot legally be excluded under applicable law.

SECTION 19 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, OTSO PERSONAL CARE LLP will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

Nothing in these Terms limits rights available to consumers under mandatory applicable law.

SECTION 20 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless OTSO PERSONAL CARE LLP, its partners, employees, representatives, contractors, service providers, and affiliates from third-party claims, losses, or liabilities arising directly from:

  • Your unlawful use of the Services

  • Your material violation of these Terms

  • Your infringement of another person's rights

  • Fraudulent or malicious activity carried out through your account

This provision does not require a consumer to indemnify us for our own unlawful conduct, negligence, or liability that cannot legally be excluded.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined by a competent authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

SECTION 22 – WAIVER AND ENTIRE AGREEMENT

Our failure to immediately exercise or enforce a right under these Terms does not automatically constitute a waiver of that right.

These Terms, together with the policies incorporated or referenced in them, constitute the agreement governing your use of the Services, subject to any rights or obligations that apply under law.

SECTION 23 – ASSIGNMENT

You may not transfer your contractual rights or obligations under these Terms to another person without our consent where such consent is legally required.

OTSO PERSONAL CARE LLP may transfer rights or obligations relating to the operation or ownership of the business where permitted by applicable law.

SECTION 24 – GOVERNING LAW AND JURISDICTION

These Terms and your use of the Services are governed by the laws of India.

Any dispute will be subject to the jurisdiction of the appropriate courts and consumer authorities under applicable Indian law.

Nothing in this section limits a consumer's right to approach a court, consumer commission, regulatory authority, or other forum available to them under applicable law.

SECTION 25 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to our Services

  • Changes to our business practices

  • Legal or regulatory requirements

  • Operational changes

The most current version will be published on this page with the applicable “Last updated” date.

Where required by law, material changes will be communicated appropriately.

Continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 26 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

OTSO PERSONAL CARE LLP
Operating under the brand Dr. Otso
Email: support@drotso.com
Website: drotso.com

The legal entity operating Dr. Otso in your existing Terms is now correctly identified as OTSO PERSONAL CARE LLP, while retaining Dr. Otso as the customer-facing brand.